Call Center

Our technology is central to your customer's experience with our call center and it will never have that 'international' call center feel. By using 100 MBPS fiber optic lines all calls are clear and crisp.

Our agents go through an on-call personality training program that is a major differentiator in the call center industry.

Inbound Solutions

Our clients rely on our inbound call services to increase customer experience, retain customers and promote customer loyalty. We are PCI DSS 2.0 compliant and are able to handle financial transactions over the phone. We maintain 24 hours a day, 7 days a week and 365 days a year service center. We also have a private line network option for secure calling.

Outbound Solutions

The SandsTeam has dedicated a large part of our infrastructure to provide our client's with the most state of the art predictive dialing system. We use interactive scripting tools to enhance our agents' ability to drive sales and retain customers. Our recording abilities, live-real time monitoring, tracking systems, and real time reporting allows our clients to monitor quality as well as productivity.

B2B Telemarketing

We believe that a shift in the B2B telemarketing paradigm needs to reflect our client's reputation and perceived value. For clients seeking prospects to distinguish their services as more than just a one sizes fits all service, they must elevate the skills set of their team. You want the first voice your prospect hears to be educated, well versed about your services and can speak authoritatively about your company, your reputation and achievements. Here at The SandsTeam we regard our personnel not as telemarketing agents, but rather Sales Engineers. This is our key differential: do not use common place marketing campaigns to sell uncommon services.

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